Return & Refund Policy
At CAVELIA, we take great pride in the quality of our products and your satisfaction is our priority. If you’ve received a damaged item, an incorrect product, or an order that does not meet your expectations, we're here to help.
✅ Eligibility for Returns
You may request a return or exchange if:
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The product is damaged upon arrival
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The item received is incorrect (wrong product or quantity)
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The product is faulty or defective
📦 Return request must be made within 1 working day after receiving the item. Returned items must be shipped back to us within 2 working days, and remain unused, unopened, and in original packaging.
📦 How to Return Your Items
Please follow these steps to ensure a smooth return process:
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Fill in a Returns Form (contact our support to request one).
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Repack the item securely, including:
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Original dispatch note
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Completed returns form
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Receipt for return postage (if applicable)
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Send the parcel using a trackable courier service (e.g. JnT, Ninja, Flash Express, Citylink, Poslaju, ABX, Gdex, Skynet).
Return Address:
CAVELIA OFFICIAL WAREHOUSE
NO 21, KAWASAN PERUSAHAAN RINGAN BATU CAVES, 68100 BATU CAVES, SELANGOR.
📞 Tel: [ 0179680788 / 0128966803 ]
📌 Please keep the proof of delivery to use as proof in case of lost delivery. We are not responsible for returns lost in transit.
💰 Refunds & Replacements：
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Approved refunds will be made to the original payment method within 30 days after we receive and inspect the returned items.
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We will reimburse return shipping cost only if the item was damaged, faulty, or sent in error.
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We do not accept returns of products that have been opened, used, or are not in resalable condition.
⚠️ Additional Notes
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This return policy applies only to purchases made directly on [cavelia.co].
For items purchased through other platforms, resellers, or physical retail outlets, please contact the original seller directly. -
Your statutory rights under consumer laws remain unaffected.
📋 Return Reasons (for reference)
- 01 — Product damaged
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02 — Incorrect product / quantity
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03 — Faulty product
退换货与退款政策
在 CAVELIA，我们重视每一位客户的体验。如果您收到的商品有损坏、错误或与订单不符，请放心联系我们进行处理。
✅ 退货适用情况：
如出现以下情况，您可以申请退货或更换：
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商品到货时已损坏
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收到的商品与订单不符（包括错误的产品或数量）
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商品存在瑕疵或功能故障
📅 退货申请必须在收货后1个工作日内提出，并于2个工作日内寄回。退回的商品需保持未使用、未开封且原包装完好。
📦 退货方式：
请按照以下步骤操作，以确保退货流程顺利进行：
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联系我们CAVELIA平台客服处理退货申请
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把收到的包裹退回公司
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邮寄单号
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退货表格
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运费单据
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使用可跟踪的快递服务（如 JnT、Ninja、Flash Express、Citylink、Poslaju、ABX、Gdex、Skynet）寄送包裹。
Return Address:
CAVELIA OFFICIAL WAREHOUSE
NO 21, KAWASAN PERUSAHAAN RINGAN BATU CAVES, 68100 BATU CAVES, SELANGOR.
📞 Tel: [ 0179680788 / 0128966803 ]
📌 请保留寄件凭证，以便在快递遗失的情况下作为凭据。我们不对运输途中遗失的退货承担责任。
💰 退款与更换说明：
我们将在收到并验收退回商品后，于30日内将款项退回至您的原支付方式。
如因商品损坏或发错，我们也将退还您支付的运费（须附上运费收据）。
如商品已被使用、开封或不符合再次销售条件，将无法办理退款。
⚠️ 其他须知：
本退换货政策仅适用于在【官网或授权电商平台】购买的订单。其他平台、门店、代理商购买的商品请与原购买渠道联系。
您的法定消费者权益不受影响。
